Terms & Conditions


Detailed description of goods and/or services
Acara is a business in the tourism industry that provides holiday accommodation. It provides the website and receives and manages the payment transactions.
Delivery policy
Subject to availability and receipt of payment, booking requests and deposits (minimum of 50% of the total booking value) will be processed within maximum of 2 days and confirmation sent by email.
Cancellation and Refunds policy
The provision of accommodation and services by Acara is subject to availability. Cancelled bookings will be charged for as follows:
  • Less than 14 days prior to the arrival date => forfeit 100% of the deposit.
  • Less than 28 days prior to the agreed arrival date => forfeit 75% of the deposit.
  • More than 28 days => forfeit 50% of the deposit.
In all cases Acara will refund the client as detailed above within 30 days.

Full payment of intended (booked) stay, is due BEFORE or ON arrival at Acara.

Customer privacy policy
Acara shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.
Payment options accepted
The following payment options are accepted:
  • Payment may be made via Visa or MasterCard credit cards
  • Bank transfer into the Acara bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Acara via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the Acara website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Acara separately from card details which are entered by the client on PayGate's secure site. Please note: Acara does not store any of the customer's credit card or payment details. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Acara takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Acara chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Acara may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Acara based in South Africa with owner Fiona Stafford.
Conditions of Stay
Please note that for any damage to, or breakage of, any of our property, the full sales price, estimated replacement value or repair cost will be charged. This includes lost keys, gate clickers or breakages not advised of on departure.

Acara is a non-smoking establishment and smoking is only allowed in the garden or on the terraces (stoeps).

Wireless internet is provided free of charge (general emails and web browsing only). However, Acara reserves the right to charge for excessive use.

Please drive slowly around the property as we have dogs, guinea fowl (and other guests!) wandering around. Please ensure that the gate closes properly behind you.

In order to ensure your safety and enjoyment at the pool, only plastic glasses and bottles are allowed in the swimming pool area. Please note that should any glass items be taken to the pool and subsequently break, causing injury to other guests or requiring that the pool be drained, cleared and refilled, the guest will be liable for all associated costs.

Please NO day guests without prior agreement/notification.

Indemnity Form

I, the undersigned, hereby agree and undertake :

Not to hold the owners of Acara (hereafter called the guesthouse) and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities and / or maintenance and / or business of the guesthouse liable for any loss, damage, cost, expenses, claims, injuries or food indisposition of whatsoever kind which I may suffer and / or incur, whether directly or indirectly, as a result of my stay at the guesthouse and / or as a result of making use of the facilities of the guesthouse irrespective of whether the loss, damage, cost, expenses, claims, injuries or food indisposition which I may suffer as a result of my stay at the guesthouse and / or incur as a result of my stay in the guesthouse and / or as a result of making use of the facilities of the guesthouse arising from any negligent or otherwise acts and / or omissions of the owner of the premises and / or any of his employees and / or any other party appointed or contracted by the owner in connection with the activities, and / or maintenance and / or business of the guesthouse; but excluding intent or gross negligence, of the owner of the guesthouse and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities, and / or maintenance and / or business of the guesthouse;

To indemnify the owner of the guesthouse and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities and / or maintenance and / or business of the guesthouse against any liability for any loss, damage, cost, expenses, claims, injuries or indisposition of whatsoever kind which my spouse and / or my dependant(s) and / or my guest(s) and / or my employee(s) may suffer whether directly or indirectly as a result of the stay of my spouse and / or the stay of my dependant(s) and / or the stay of my guest(s) and / or the stay of my employee(s) in the guesthouse and / or as a result of making use of the facilities of the guesthouse irrespective of whether the loss, damage, cost, expenses, claims, injuries or food indisposition which my spouse and / or my dependant(s) and / or my guests and / or my employee(s) may sustain and / or incur, as a result of the stay of my spouse and / or the stay of my dependant(s) and / or the stay of my guest(s) and / or the stay of my employee(s) in the guesthouse and / or as a result of making use of the facilities of the guesthouse, arising from any negligent or otherwise act and / or omissions of the owner of the premises and / or any of his employees and / or any other party appointed or contracted by the owner in connection with the activities, and / or maintenance and / or business of the guesthouse; but excluding intent or gross negligence of the owner of the guesthouse and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection of the activities, and / or maintenance and / or business of the guesthouse and farm;

That my stay at the guest house and / or my use of the facilities of the guesthouse and farm is / are at my own risk and I voluntary choose to accept all the risks related thereto.


Acara contact details: Fiona Stafford
email: info@acara.co.za
tel: 084 958 5074